Help Center
Find answers, resolve issues, or reach the Godere team about orders, selling, or riding.
Customer help
My order is late. What should I do?
Check your order status for live updates. If it’s significantly late, contact support with your order ID so the team can investigate.
How do I report a delivery issue?
Use the report option on your order summary or share details via the contact form so support can review.
Can I change or cancel an order?
This depends on how far the order has progressed. Contact support as early as possible with your order ID.
Merchant help
How do I update my menu or catalog?
Edit items, prices, and availability in your merchant dashboard. If changes don’t reflect, contact support with your store name.
When do I receive payouts?
Payout schedules are set during onboarding and processed via licensed bank and payment partners.
How do I get help during busy hours?
Use your priority channel if enabled, or submit details through the contact form for quicker handling.
Rider help
Delivery instructions are unclear. What should I do?
Pause and contact support or the customer through official channels instead of guessing.
How do I track my earnings?
Your rider account shows completed trips and payout history. Share trip IDs if something looks incorrect.
Who processes rider payouts?
Godere manages logistics. Payouts are handled by licensed bank and payment partners.
Still need help?
If you couldn’t find what you need, send us a message and the team will respond as soon as possible.